As your organization approaches its scheduled subscription renewal date, our billing system executes automated resets to prepare your account for the upcoming cycle. We want to ensure this transition is entirely seamless and that your active recruiting teams experience zero operational downtime.

Understanding how these automated reset behaviors affect your candidate pipelines, historical records, and pending invitations helps you manage your hiring campaigns with complete confidence. Here is exactly what happens when your subscription crosses its renewal milestone.

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Preservation of Historical Candidate Data

We know how valuable your historical evaluation records are for long-term talent planning. An automated subscription reset only affects your active credit quota and never impacts your stored candidate data.

Your historical records are permanently preserved and remain fully accessible, ensuring your team does not lose any valuable insights:

• Completed Evaluations: All processed cognitive test scores, behavioral reports, and psychometric profiles remain securely stored in your dashboard.
• Interview Video Recordings: Candidate selfie interview videos and automated transcripts are fully preserved and can be played back or shared at any time.
• Recruiter Notes and Star Ratings: All collaborative comments, internal feedback, and candidate tags remain completely intact across your workspace.
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Rules for Pending Candidate Invitations

If you have dispatched assessment or interview invitations that candidates have not yet completed by the renewal date, these pending links remain active. However, the system manages the credit consumption for these late submissions based on the transition:

• Active Link Validity: Outstanding candidate invitation links do not expire when your account resets, ensuring applicants can still access their evaluations.
• New Quota Consumption: When a candidate completes an assessment after your renewal date, the credit is deducted from your newly refreshed quota pool.
• Prevention of Service Interruption: If your new cycle quota has not been finalized, candidate links are temporarily paused rather than broken, protecting your professional brand image.

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